Rudyard Kipling's - If

If you can keep your head when all about you are losing theirs and blaming it on you;
If you can trust yourself when all men doubt you, but make allowance for their doubting too;
If you can wait and not be tired by waiting, or, being lied about, don't deal in lies,
Or, being hated, don't give way to hating, and yet don't look too good, nor talk too wise;

If you can dream, and not make dreams your master;
If you can think, and not make thoughts your aim;
If you can meet with triumph and disaster and treat those two imposters just the same;
If you can bear to hear the truth you've spoken twisted by knaves to make a trap for fools,
Or watch the things you gave your life to broken, and stoop and build 'em up with wornout tools;

If you can make one heap of all your winnings and risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings and never breath a word about your loss;
If you can force your heart and nerve and sinew to serve your turn long after they are gone,
And so hold on when there is nothing in you except the Will which says to them: "Hold on";

If you can talk with crowds and keep your virtue, or walk with kings, nor lose the common touch;
If neither foes nor loving friends can hurt you; If all men count with you, but none too much;
If you can fill the unforgiving minute with sixty seconds' worth of distance run
Yours is the Earth and everything that's in it, and, which is more, you'll be a Man my son.

Dilbert - Manager's Suggestions!!!

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These guys understand what happen in offices so well ;-)

--Badri--

Quick Reference for Coping with Difficult People

Behavior Name

Typical Actions

Positive Intent

Basic Coping Strategy

Sherman Tanks

Pushy, abrupt, and even hostile. Attack until others move out of the way or accept their view of the world. Aggravated by too much discussion or friendly chat.

Get it done

  1. Hold your ground, but don't fight back.
  2. Interrupt the attack by repeating name.
  3. Restate the problem.
  4. State your own opinions forcefully.
  5. Be ready to be friendly.

Snipers

Hide in crowds. Use jokes and sarcasm to sidetrack, humiliate, and embarrass people. May roll eyes to distract you. Can become tanks if exposed. Friendly snipers use humor to get attention from the group.

Get it done

Get appreciated

  1. Surface the attack immediately
  2. Ask about intent and relevancy.
  3. Seek group consensus of criticism.
  4. Solve the problem, if any exists.
  5. Resolve on-going problems in private.

Exploders

Feel thwarted and threatened so they "act out" through tantrums. May storm out of the room or attack others verbally without explanation. May cry or look silently enraged.

Get appreciated

  1. Give them time to run down.
  2. Get their attention.
  3. Show that you take them seriously.
  4. Reduce intensity. Take a break.
  5. Identify and solve underlying problems.

Know-it-all Experts

Extremely confident in their abilities. Very accurate and thorough. Tend to ignore other opinions. Quick to criticize and pick at others. Don't like to be contradicted.

Get it done

  1. Be prepared and know your stuff.
  2. Listen and acknowledge respectfully.
  3. Present your views indirectly.
  4. Turn them into mentors.

Think-they-know-it-alls

Act like experts. Charismatic or enthusiastic talkers. Like to pontificate about subject in front of others, even though they are not really experts. Tend to be generalists in many fields.

Get appreciated

  1. Give them a little attention.
  2. Clarify for specifics.
  3. State facts or alternative opinions.
  4. Allow them to save face.
  5. Break the cycle.

Super-agreeables

Try to please everyone by doing what is asked while sometimes feeling put upon. Over-commit so much that they perform poorly. Use humor to reveal issues.

Get along

  1. Make it safe to be honest.
  2. Talk personally and honestly.
  3. Help them learn to plan realistically.
  4. Ensure commitment.
  5. Strengthen the relationship.

Indecisives

Avoid making decisions for fear of harming a personal relationship. Hint or beat around the bush to remain honest. Try to postpone decisions until they are not necessary.

Get along

  1. Establish a comfort zone.
  2. Surface the issues.
  3. Help them problem solve.
  4. Reassure, then ensure follow through.
  5. Strengthen the relationship.

Unresponsives

Withdraw from others when frustrated. Stop talking although they appear angry. Wash hands of decision rather than try to influence it. Don't like to rush into action without understanding the background and the details of a project.

Get it right

  1. Be prepared to wait.
  2. Ask open-ended questions expectantly.
  3. Avoid filling quiet pauses with talk.
  4. Help break the tension.
  5. Guess.
  6. Show the future.

Negativists

Feel hopeless to enact change. Destroy morale. React strongly to problem solving or process changes. Sound bitterer and more hopeless than complainers.

Get it right

  1. Avoid getting drawn in.
  2. Don't argue.
  3. Explore the problem before solutions.
  4. Describe the worst case situation.
  5. Use them as a resource.
  6. Wait for them, but be prepared to act.

Complainers

Whine and speak in generalizations about problems. Focus on problems, not solutions. Believe someone else should fix the problem.

Get it right

  1. Listen for the main points
  2. Acknowledge, interrupt and get specific.
  3. Don't agree or apologize. State facts.
  4. Switch to problem solving.
  5. Draw the line. How should this end?

Compiled from "Dealing with People You Can't Stand" by Dr. Rick Brinkman and Dr. Rick Kirschner and "Coping with Difficult People" by Dr. Robert M. Bramson.

Copyright : http://www.userassistance.com/presentations/diff_qref.html

P.S: The way i see myself i am right in between an exploder and a know it all expert ;-)

--Badri--



4 months of silence and microblogging

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Haven't blogged in the last 4 months (i am sure you noticed). Well there wasn't much to write about since i had decided not to gripe on my blog ;-)

And almost everything i wanted to say now and then, fit right into my microblog

http://twitter.com/vsbadri

--Badri--

In search of heaven!!!

Watching this video would start several threads of thoughts in you based on your own interpretation of things and your temperament

http://vzaar.com/videos/28473

The chief thought that ran in my mind was simply this -- They killed 140 odd people and caused so much in damage for "Heaven". A place we don't even know for sure exists.

Other thoughts include
i) The inability of our police and national guards to block entry of intruders into the soil
ii) Their inability to stem the acts of terror with better agility
iii) The sacrifice and bravery of the guards who lost their life trying to protect someone they had absolutely no relationship with
iv) The question Why doesnt the government declare war on Pakistan and wipe out all these organizations the same way Israel does with those that spread terror on their soil ?

--Badri--

Ayan - Tamil Movie - One minute review!!!

Story - Ok
Direction - Tolerable
Overall - 2/5 - Watchable once
The movie starts alright with good amount of comedy that keeps the audience entertained. But somewhere down the middle one starts to realize that the Editor forgot his task and slept on the job and hence the movie still contains some scenes which should have definitely been removed. Watching the movie becomes a drudgery, post the interval and one needs to 'invest'(more appropriately 'waste') a good amount of energy to sit through the second half of the movie.

Tamanna is good , pretty looking and can act well too. Surya has done his part pretty decently too, The music sucks, actually borders over noise. Choreography is miserable and costumes defeat choreography in being miserable. But in spite of all this the above average story line, some decent acting, well interspersed comedy tracks and a bit of action make the movie worth watching once.

--Badri--

I am finally there!!!

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I am finally there - If you are reading this post on 4th April 2009 that should be the message on the count down timer in the right column. The MBA program in ISB is over, 1 year is gone, the graduation begins in another 17-18 hrs and by end of day today it would be curtains.  Reminiscence is something I am not good at , it often leads to gripes, but such an important year cant go un-recollected

My biggest take away: The shift into management and a high paying job. 

Although I cant claim to have gotten the biggest or most coveted or highest paying job on campus, In an year that has tortured most of my classmates placement wise, I am happy I got a job thats above average. I have only one explanation for how I managed this - God's grace. 

My biggest regret       : Not having made any friends.

I have always struggled at making friends, I am quick to start networking with people and quicker in dropping the network and moving on. I lose interest in people very fast and find it very difficult to listen to a boring competition, put up with something I dont agree, laugh at a non joke, etc perhaps i am autistic but whatever be the reason In my 21 yrs of education and 5 yrs of work experience I have managed to make only 8 friends.

The school has been a good experience for a few, many found their dream jobs, many got what they wanted out of it, many found their future life partners. But I am convinced at least 40% of the batch would agree with me when I say  - something just doesnt add up about the ISB experience, something is lacking. Albeit we cant put our finger on a particular point, that point still exists.

Overall I am happy with the way things went. It  was ok. But if I could go back in time would i choose ISB - definitely not. Why - all i can say is that something was just not right, something was missing, and one day before I leave the school I am still unsure whether its me or the school.


--Badri--